Tuesday: |
8:00 AM – 3:30 PM |
Wednesday: |
8:00 AM – 3:30 PM |
Associates in Dermatology’s New Virtual Scheduling Agent
When you call to schedule, reschedule, cancel, or confirm an appointment, or to transfer to a specific department, Ava will be there to help. She’s designed to make things easier and faster for you. Ava is still learning, so be patient with her as she gets to know our practice. A member of our team is always here if you need additional support.
Managing your appointments is now easier and more convenient—all over the phone at
502-583-1749Calls are answered immediately
Your personal information is protected with top-level security
Our team can focus on providing the best patient care
Managing appointments made easy. Anytime, anywhere.
Ava can schedule, reschedule, cancel, and confirm your office appointments
Ava can direct you to the prescription contact for your provider
Ava can help answer questions regarding your appointments and more
Ava can direct you to the surgery scheduler for your provider
Ava can direct you to any department — just tell her why you’re calling!
Ava is an automated system designed to answer phone calls, schedule appointments, and provide quick responses to common questions. Ava can also help route you to the relevant department for your request.
Absolutely. You can always request to speak with a staff member during regular business hours. But we encourage you to use Ava for routine requests. We want to give you more options and better access—saving you time.
Ava is designed to prioritize your safety. If you say something that sounds urgent—like chest pain, severe abdominal pain, bleeding, or other potentially emergent symptoms—the system will immediately transfer your call to our care team.
It’s a smart listener that knows when your health needs human attention, fast.
Yes. Ava is fully HIPAA-compliant and follows strict data security protocols to protect your privacy.
Yes, you’ll be able to manage appointments easily through the system.
No worries—if Ava can’t help, she will transfer you to a team member who can during normal business hours.
We anticipate that the system will be on 24/7 for routine requests beginning in November 2026. It will be on during normal business hours beginning October 2026.
Ava will not provide medical advice but can help with getting your issue directed to the right person in our office or schedule a visit with your provider.
Gestionar tus citas ahora es más fácil y conveniente—todo por teléfono.
Las llamadas se contestan de inmediato
Tu información personal está protegida con el nivel más alto de seguridad
Nuestro equipo puede enfocarse en brindarte la mejor atención posible
Este sistema de última generación está diseñado para mejorar tu experiencia y eliminar los buzones de voz y los largos tiempos de espera.
